Dynamics 365 Julkinen sektori – opas & kumppanit

Case Management and Exercise of Authority

Handling applications, permits, supervision, and other matters from first contact to decision and archiving.

Financial Management and Budgeting

Processes for budget applications, allocation of funds, accounting, follow-up, and reporting according to applicable regulations.

Public Procurement and Purchasing

The entire process from needs analysis and procurement procedures to contract management, ordering, and invoice processing.

Fee- and Tax-Funded Operations

Managing customer relationships, fees, and invoicing for services such as water, waste, childcare, and elderly care.

HR and Payroll Processes

Administration of employment, time reporting, expense reports, and payroll data for employees in the organization.

Citizen Service and Support

Handling questions, feedback, and fault reports via various channels such as phone, email, web, and social media.

Grant Management

Administration of applications, assessment, disbursement, and follow-up of association and business grants.

Complex Regulations and Compliance Requirements

Operations are governed by specific laws (e.g., GDPR, public procurement laws, specific national laws) that require traceability, documentation, and high data security in system support.

Integration with National Infrastructure and Existing Systems

Need to connect the business system with national services (e.g., tax authorities, company registration offices) and internal business-specific systems.

Managing Diverse Business Logics within One Platform

A municipality or public authority encompasses both tax-funded and fee-funded operations, which requires flexibility in the business model.

Increased Expectations for Service and Digital Accessibility

Citizens and businesses expect unified and efficient digital services and quick feedback, similar to the private sector.

Silo-Based Information and Processes

Data is often locked in older, specialized systems, which hinders a holistic view, collaboration between departments, and data-driven decisions.

Balancing Innovation and Responsible Management

The need to modernize and streamline must be balanced against responsible and long-term management of public funds and information.

Tillhandahåller en komplett lösning för ekonomi, budget, redovisning och offentlig upphandling, anpassad för större kommuner och myndigheters komplexa krav.

Stödjer strukturerad ärendehantering och medborgardialog genom att hantera inkommande ärenden från alla kanaler och säkerställa spårbarhet och effektiv handläggning.

Möjliggör en modern och effektiv kontakthantering för att snabbt kunna hjälpa medborgare och koppla ärenden till rätt person eller funktion i organisationen.

Optimerar planering och utförande av service- och underhållsuppdrag för tekniska förvaltningar, till exempel inom gata, park, vatten och avlopp.

Erbjuder ett komplett affärssystem (ERP) som passar mindre till medelstora kommuner, kommunala bolag eller specifika myndigheter med mindre komplexa processer.

Skapar en enhetlig bild av medborgare och organisationer genom att sammanföra data från olika källor, vilket möjliggör proaktiv och personaliserad service.