Calculate ROI and TCO for Field Service
Get an indicative estimate of investment, annual benefit, payback and 5-year TCO based on your own key metrics — users, revenue, industry and complexity.
The calculation is a simplified estimate and should be used as decision support — not as a final quote or business case. Always validate results with two–three relevant partners.
ROI & TCO analysis for Dynamics 365 Field Service
Calculate license cost, implementation, 5-year total cost, payback and annual benefit based on your key figures. The model is deliberately simplified — it gives an order of magnitude, not a full business case.
89 € /user/month
42 € /user/month
15 930 000 €
Tick the areas where you see potential. Values are conservative and scale with the number of users (25 users → 1.00×).
Show explanation ▾Hide explanation ▴
Smart scheduling and Copilot support raise first-time fix rates by 5-15 percentage points. Fewer repeat visits, lower cost and happier customers.
Show explanation ▾Hide explanation ▴
Resource Scheduling Optimization reduces drive time 10-20% and adds 0.5-1 job per technician per day. Direct impact on revenue and CO2.
Show explanation ▾Hide explanation ▴
An expert can connect with the technician on-site and guide via video/AR. Reduces travel for complex cases and shortens ramp-up time for juniors.
Show explanation ▾Hide explanation ▴
Tracking parts on service vehicles reduces shrinkage and ensures the right parts are available for planned jobs. Fewer rush orders and less downtime.
39 825 €
Result
Indicative calculation — the real outcome depends on agreement, scope and change management.
Download the calculation as a PDF
Get a clean, shareable version with your results and the full set of assumptions for Dynamics 365 Field Service as an appendix. Perfect for sharing with the management team.
Free of charge. No subscription. We use your address to follow up if you want help interpreting the result.
Assumptions
The calculation is intentionally simplified. It gives an order of magnitude — not a substitute for a full business case analysis.