Microsoft delivers the platform and the mobile app. The partner builds the scheduling rules, skills matching and IoT integrations that raise first-time-fix rates and lower travel time. That is where field projects are won. Here you compare partners that have actually delivered Field Service in your industry.
Dynamics 365 Field Service is Microsoft's complete solution for service organisations with technicians, fitters or installers out with customers — from HVAC, property and energy to manufacturing, medical devices and telecom.
The platform covers the full chain: work-order management, AI-driven scheduling and dispatch matching the right technician with the right skills to the right job, optimised routes, an offline-capable mobile app for the field, digital checklists and photo evidence, plus remote assistance via Dynamics 365 Remote Assist and HoloLens where a senior technician can guide a junior colleague in real time.
With built-in IoT support, connected machines can raise alerts themselves and book preventive service before they break down, while Copilot and autonomous field agents summarise cases, suggest spare parts and prepare reports automatically. Field Service is deeply integrated with Dynamics 365 Customer Service, Sales, Business Central and Finance & Supply Chain Management, so invoicing, inventory and customer history line up without double entry.
The result is a higher first-time-fix rate, less travel, lower cost per case and a customer experience that matches the very best in the industry — provided the partner builds the scheduling rules, skills matrix and integrations correctly from the start.
Situations where Nordic companies typically start evaluating Field Service.
Plainly — without Microsoft marketing speak.
Microsoft delivers the platform. The partner decides whether the implementation actually works in your organisation.
Scheduling rules, skills matching and SLA management must be designed for your business — otherwise the AI dispatcher will be useless.
ERP for spare parts, finance for invoicing, telephony, IoT platform and mobile apps — the setup determines the entire technician workflow.
Assets, installations, warranties and contracts must be structured correctly for preventive maintenance to work.
Technician productivity, first-time fix rates, SLAs and spare parts margins require the right fields from the start.
Field technicians are the hardest users when it comes to changing ways of working. Partners without field service experience underestimate this.
Lifts, refrigeration, property, energy, medical technology and industrial maintenance have completely different service logic and regulations.
What we most often see in evaluations that don't land well.
Three concrete steps that sharpen your decision basis before the partner dialogue begins.
Pin down what you actually need — before you compare products.
Start a needs analysisMake quotes and partner proposals comparable on the right basis.
Generate a requirements specStart from your industry and your processes — not from which partner is most visible.
Find a partnerIntelligent field service management
Dynamics 365 Field Service helps organisations deliver proactive on-site service through intelligent scheduling, resource optimization and mobile tools for field technicians.
With IoT integration you move from reactive to predictive service – identifying and resolving issues before they occur. Field technicians get everything they need on their phone, including work orders, customer history and knowledge articles.
Optimize field service with intelligent scheduling and mobility.
Publicerad:
Prices per user, per month
Field service management
Note: The prices above are example prices based on Microsoft's public price list at the time of compilation. For exact and up-to-date pricing, including any discounts or volume agreements, we recommend obtaining a quote from an authorised Microsoft partner or directly from Microsoft.
A typical Field Service implementation takes 3-5 months depending on the number of technicians and mobile requirements.
Implementation cost depends on the number of technicians, mobile app customisations and IoT integrations.
* Prices are estimates and vary based on partner, scope and specific requirements. Contact a partner for an exact quote.
On the buyer's side
Field Service automates planning, dispatch, and technicians in the field. The biggest risk isn't the product — it's how well the partner understands your service promise, your SLAs, and your integrations with ERP and IoT.
Scenarios where this product is the wrong tool — or the wrong time.
Areas that routinely become larger and more expensive than expected.
The total cost — beyond the list price in the brochure.
Requirements to place on the partner before you sign.
On the buyer's side
Field Service is priced per technician/month (~SEK 1,000, or ~SEK 480 for a contractor licence). The implementation is driven by how many mobile technicians, work order types and integrations (ERP, IoT, inventory) need to be set up.
Standard work orders, scheduling, mobile app, one integration with ERP.
Resource-optimised scheduling, contract management, van stock, IoT alerts.
Multiple countries, subcontractors, advanced SLA, Remote Assist, Copilot for field work.
These push you above or below the range above.
Rarely shown in the quote — but this is where total cost grows.
The ranges represent typical partner projects in the Swedish market. A complex industry, numerous integrations, or poor data quality will push a project above the upper limit — and vice versa. Always request a fixed-price discovery phase before signing off on the full project. See also the overall cost guide for Dynamics 365 and price list.
Buyer-side side-by-side comparisons with the same rows, the same questions and always a "when it doesn't fit" section.
TCO/ROI calculation
Calculate an indicative 5-year TCO, annual benefit and payback based on your own conditions — users, revenue, industry and complexity. The result is decision support, not a quote.
Här är ett urval av partners som arbetar med Field Service i Sverige. Filtrera på bransch och företagsstorlek för att hitta partners som passar dig bäst.
We show partners that match your choices of industry, solution and geography. Results are ranked by how well they fit your profile. AI can help explain relevance – but does not influence which partners are shown. Read more about the methodology
Ingen fara, kontakta oss så hjälper vi dig att hitta en eller ett par partners som passar för din verksamhet.