Dynamics 365 Project Manager

A project manager holds a Dynamics 365 implementation together from decision to go-live. The role is product-agnostic, but requirements differ significantly between a Business Central project and a larger Finance or Supply Chain programme. This page describes what the role involves, when it is needed, and what you should verify before making a choice.

What the role does

  • Plans and tracks the project's scope, schedule, and budget.
  • Coordinates the work between your organisation, the partner, and any other suppliers.
  • Drives decision points so the project does not stall on open issues.
  • Reports status, risks, and deviations to the steering committee.

When the role is typically needed

  • For a new implementation or a major upgrade.
  • When multiple vendors or systems are involved.
  • When an ongoing project has fallen behind schedule or lost governance.
  • When your own organisation lacks the time or experience for system projects.

Typical responsibilities and deliverables

  • Project plan, milestones, and resource requirements.
  • Steering committee materials and decision support.
  • Risk and change management.
  • Plan for testing, training, and deployment.
  • Handover to application management.

What buyers should check

  • Has the partner led projects of similar size and complexity?
  • What methodology is used, and how is it adapted to you?
  • How are changes to scope handled, and what do they cost?
  • How often is status reported, and to whom?
  • Who is responsible for ensuring your own organisation keeps pace with its part?
  • What does the handover to application management look like?

Common risks and misunderstandings

  • The project manager becomes an administrator without a mandate.

    Define the mandate in writing and link it to the steering committee's decision-making process.

  • The scope expands without the schedule being adjusted.

    Require a simple change process where every addition has a defined price and timeline impact.

  • The customer's own time commitment is underestimated.

    Ask for an estimate of your hours per role and period as early as the proposal stage.

Role

Project Manager

Common responsibilities

  • Project plan, milestones, and resource requirements.
  • Steering committee materials and decision support.
  • Risk and change management.

Check especially

  • Has the partner led projects of similar size and complexity?
  • What methodology is used, and how is it adapted to you?
  • How are changes to scope handled, and what do they cost?

Partners with relevant experience

Geographic need

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How does the matching work?

The partners shown here are profiled partners on d365 Guide. An assignment profile is only published once d365 Guide has verified documentation for the experience described. The order of the list is determined solely by how well the profile matches your selections.

Partners displayed here have provided information on relevant experience in the area. This information does not mean that the partner has a named consultant or immediate capacity available. Current staffing, experience, and delivery capacity must be confirmed in dialogue with the partner.