Dynamics 365 Solution Architect

The Solution Architect is responsible for ensuring the solution holds together. The role translates business requirements into a structure that works over time, and resists customisations that make future upgrades expensive. In international implementations, the role is often crucial.

What the role does

  • Translates business requirements into a cohesive solution design.
  • Decides what is resolved using standard functionality, add-ons, or customisation.
  • Outlines integrations and data flows to surrounding systems.
  • Monitors performance, security, and upgradeability.

When the role is typically needed

  • When implementing across multiple companies or countries.
  • When many integrations or large data volumes are involved.
  • When the business has processes that are not covered by standard functionality.
  • When previous customisations make upgrades difficult.

Typical responsibilities and deliverables

  • Solution overview and design decisions with justifications.
  • High-level integration map and data model.
  • Position on customisations and add-ons.
  • Supporting documentation for licence and environment selection.
  • Technical guidelines for the development team.

What buyers should check

  • Can the architect demonstrate how decisions are documented and justified?
  • How is the trade-off between standard functionality and customisation managed?
  • What experience is there with multi-entity or multi-country implementations?
  • How is upgradeability ensured over time?
  • How does the architect collaborate with your own IT managers?

Common risks and misunderstandings

  • The design is only documented in presentations.

    Request a concise yet updated solution description as a deliverable.

  • Customisations are introduced without evaluating long-term costs.

    Require every customisation to be justified against the standard option.

  • The architect is only involved during the initial phase.

    Agree on presence during build, testing, and deployment as well.

Role

Solution Architect

Common responsibilities

  • Solution overview and design decisions with justifications.
  • High-level integration map and data model.
  • Position on customisations and add-ons.

Check especially

  • Can the architect demonstrate how decisions are documented and justified?
  • How is the trade-off between standard functionality and customisation managed?
  • What experience is there with multi-entity or multi-country implementations?

Partners with relevant experience

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