Dynamics 365 test manager

The test manager is responsible for ensuring there is a plan for how the solution is verified before go-live, and that the plan is actually followed. The role is most vital in projects with numerous integrations, multiple entities, or high regulatory exposure.

What the role does

  • Develops a test strategy and test plan based on business processes.
  • Organises test cases, test data, and test environments.
  • Leads acceptance testing together with the business.
  • Follows up on defects, prioritises them, and ensures they are resolved.

When the role is typically needed

  • During implementations with multiple integrations or data flows.
  • When migrating from a legacy ERP system.
  • When the business has requirements for traceability or compliance.
  • When previous deployments have resulted in many errors in production.

Typical responsibilities and deliverables

  • Test strategy and test plan.
  • Test cases linked to business processes.
  • Plan for test data and test environments.
  • Defect reporting and status tracking.
  • Documentation for a go/no-go decision prior to go-live.

What buyers should check

  • How are test cases linked to your processes, not just system functions?
  • Who prepares test data, and how are personal data handled in the test environment?
  • How much time are your employees expected to spend on user acceptance testing?
  • What criteria apply for approved go-live?
  • How are integrations with surrounding systems tested?

Common risks and misunderstandings

  • Testing becomes a late formality in the project.

    Include test planning right from the design phase and book business resources early.

  • Test data does not reflect reality.

    Require a plan for representative and legally compliant test data.

  • Defects are prioritised without business involvement.

    Let the business own the prioritisation of defects that affect processes.

Role

Test manager

Common responsibilities

  • Test strategy and test plan.
  • Test cases linked to business processes.
  • Plan for test data and test environments.

Check especially

  • How are test cases linked to your processes, not just system functions?
  • Who prepares test data, and how are personal data handled in the test environment?
  • How much time are your employees expected to spend on user acceptance testing?

Partners with relevant experience

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