Microsoft published Release Wave 1 2026 for Dynamics 365 on 18 March 2026. The plan encompasses updates rolling out between 1 April and September 2026. Here is a buyer-focused summary per product, covering both upcoming features and what is already available across AI, Copilot and agents.

Overarching themes in RW1 2026

  • Agentic experiences, autonomous agents across Sales, Service, Finance, Supply Chain and more.
  • Deeper Copilot integration across all apps and in Microsoft 365.
  • Model Context Protocol (MCP), agents gain direct access to D365 data.
  • Unified data via Customer Insights as a foundation for CRM Copilots.

Dynamics 365 Sales

What's new, RW1 2026

  • Expanded Copilot capabilities across CRM and Microsoft 365 data, emails, meeting summaries and calendars.
  • AI recommendations helping sellers build pipeline, enrich opportunities and accelerate deals to close.
  • Proactive notifications with clear next steps.
  • Unified Copilot experience between Dynamics 365 and Microsoft 365 apps.
  • Sales Agent in M365 Copilot evolves into the seller's daily command centre (Sales Chat, Sales Home).

AI, Copilot and agents today

Copilot: record summarisation, lead and opportunity form summaries, meeting prep, email drafting assistance, news summaries.

Agents: Sales Qualification Agent, Sales Close Agent (Research & Engage), Sales Research Agent.

Dynamics 365 Customer Service

What's new, RW1 2026

  • Enhanced agentic capabilities in case management, email, customer intent, quality evaluation and knowledge management.
  • AI-enhanced admin and supervisor experiences for faster time-to-value.
  • Better transparency into how agents reason and act.
  • Autonomous flows from intent identification to case closure.

AI, Copilot and agents today

Copilot: ask a question, conversation summaries, case summaries, email drafts, resolution notes, knowledge drafts, supervisor analytics.

Agents: Case Management Agent, Customer Knowledge Management Agent, Quality Evaluation Agent, Customer Intent Agent, intent-based routing, Rollout Manager.

Dynamics 365 Contact Center

What's new, RW1 2026

  • Agentic contact centre with deeper automation and higher containment rates.
  • Support for emerging channels beyond voice and chat.
  • Enhanced real-time supervisor insights.
  • Custom Neural Voices, custom brand voices for text-to-speech.

AI, Copilot and agents today

Copilot: real-time voice and chat summarisation, ask a question, response email drafts, resolution notes, knowledge articles from cases.

Agents: Customer Intent Agent for voice, Quality Evaluation Agent, Case Management Agent, Customer Knowledge Management Agent, agent insights dashboard.

Dynamics 365 Field Service

What's new, RW1 2026

  • Improved mobile usability for field technicians.
  • Intelligent scheduling via Scheduling Operations Agent.
  • End-to-end execution across assets, projects and financial flows.

AI, Copilot and agents today

Copilot: natural language queries against Field Service data, AI work order updates via speech/text, on-demand work order summaries, inspection templates from PDF/images.

Agents: Scheduling Operations Agent, optimises schedules, handles cancellations and delays without manual rescheduling.

Customer Insights (Data + Journeys)

What's new, RW1 2026

  • Data: AI-ready data foundation for CRM Copilots and agents.
  • Data: real-time unified customer profiles.
  • Journeys: create customer journeys via natural language, query assist, AI-generated content.

Agents today

Conversational journeys combining Customer Insights – Journeys, Contact Center and agents built in Copilot Studio.

Dynamics 365 Finance

What's new, RW1 2026

  • Global scale improvements for large and international organisations.
  • Increased financial automation across the entire financial close cycle.
  • Strengthened global regulatory compliance.
  • Enhanced planning and analytics.

AI, Copilot and agents today

Copilot: chat with finance and operations data, generative help and guidance.

Agents: Account Reconciliation Agent, Finance Agent in M365 Copilot (Outlook and Excel).

Dynamics 365 Supply Chain Management

What's new, RW1 2026

  • Demand and supply planning with price-demand correlation.
  • Capacity-to-promise (CTP) date protection.
  • AI-driven picking in the warehouse and automatic inventory rebalancing.
  • Enhanced supplier communication.

AI, Copilot and agents today

Copilot: analyse demand plans, workload insights in the Warehouse Management mobile app, chat with finance and operations data.

Agents: Supplier Communications Agent, automates supplier follow-up and purchase order handling.

Dynamics 365 Project Operations

What's new, RW1 2026

  • Support for change orders and smarter project planning.
  • Smoother flows for quotes, budgets and contracts.
  • Mobile expense management and subscription billing.

Agents today

Time Entry Agent, Expense Agent, Approvals Agent, auto-drafting and pre-checking against policy.

Dynamics 365 Commerce

What's new, RW1 2026

  • B2B: multi-outlet ordering, unified sign-in, outlet-specific catalogues.
  • B2B: built-in credit management.
  • Modernised order management flows.

No Commerce-specific Copilot features or agents listed today. Uses shared F&O capabilities via the platform and MCP server.

Dynamics 365 Human Resources

What's new, RW1 2026

  • Further development of recruitment and onboarding.
  • Enhanced reporting and integrated workforce management.
  • Expanded regional payroll partnerships.

No HR-specific agents listed today. Custom HR agents can be built via Copilot Studio and the Dynamics 365 ERP MCP server.

Dynamics 365 Business Central

What's new, RW1 2026

  • Enhanced AI agents automating sales and purchase scenarios.
  • Acceleration towards agentic ERP, with more autonomous flows.
  • Improved AL testing and debugging for developers.
  • Copilot extensibility, build custom Copilot experiences.

AI, Copilot and agents today

Copilot: bank account reconciliation, suggest lines on sales documents, substitute items for inventory shortages, number series, record summaries.

Agents: Sales Order Agent (captures orders from incoming emails), Payables Agent (analyses vendor invoices).

Microsoft Sustainability Manager

What's new, RW1 2026

  • More intuitive navigation.
  • Advanced calculation versioning and granular data locking.
  • Expanded integration with finance.

Copilot: query data, find facts (ESG disclosures), model-driven app capabilities. Agent feed in preview; no product-specific autonomous agents today.

What d365 Guide takes away

Two observations worth highlighting: agents are moving from demo to delivery in this wave, several of which are already in production-ready preview or GA. And the MCP server which gives agents direct access to D365 data is the architectural change most likely to influence how future solutions are designed, rather than individual Copilot features.

As always: the release plan is a living document. Microsoft adjusts features and timelines continuously. Verify against the Release Planner before making decisions, and do not let a future feature alone justify a platform choice.

Sources