AI and autonomous agents

AI agents require more than licenses

They require data, processes and clear ownership

Autonomous AI agents that work independently to solve complex business tasks

What are Microsoft Agents?

From Copilot to Agents – the evolution of AI in Dynamics 365

Autonomous AI agents that work for you

Microsoft Agents represent the next step in the AI evolution. While Copilot acts as your AI assistant that helps you with tasks, Agents are autonomous AI systems that can execute complex workflows independently, make decisions and coordinate with other systems – all based on your business rules and priorities.

Copilot

An AI assistant that supports the user

  • ✓ Helps with tasks on demand
  • ✓ Requires user interaction
  • ✓ Provides suggestions and recommendations
  • ✓ Works within a single application

Agents

Autonomous AI systems that operate on their own

  • ✓ Execute entire workflows automatically
  • ✓ Work independently 24/7
  • ✓ Make decisions based on business rules
  • ✓ Coordinate across systems and teams

Key capabilities of Microsoft Agents

What makes Agents a game changer for business processes?

Autonomous execution

Agents work independently without constant oversight, executing complex tasks and workflows automatically

Intelligent decision-making

Makes data-driven decisions based on your business rules, historical data and real-time insights

Multi-agent collaboration

Multiple agents can cooperate and coordinate to solve complex business problems together

System integration

Seamlessly connects and coordinates across different business systems and data sources

Continuous learning

Agents learn and improve over time by observing patterns and outcomes

Proactive action

Identifies opportunities and issues proactively, and acts before they become critical

Agents in Dynamics 365

Practical use cases for autonomous AI agents

💼

Sales Agent

Automates the entire sales process from lead to close

• Lead qualification: Automatically evaluates and prioritises leads
• Follow-up: Sends personalised follow-ups at the right time
• Price optimisation: Suggests optimal pricing based on data
• Pipeline management: Updates and manages the sales pipeline
🎧

Customer Service Agent

Handles customer support autonomously with intelligent escalation

• Case handling: Resolves common cases automatically
• Smart escalation: Routes complex cases to the right agent
• Knowledge base: Finds and applies solutions from history
• Proactive service: Detects and resolves issues before the customer reaches out
📦

Supply Chain Agent

Optimises the supply chain and handles disruptions proactively

• Inventory optimisation: Adjusts inventory levels based on forecasts
• Supplier management: Communicates and coordinates with suppliers
• Disruption handling: Detects and resolves delivery problems
• Order automation: Creates and sends purchase orders automatically
💰

Finance Agent

Automates finance processes and financial reporting

• Invoice processing: Processes and approves invoices automatically
• Reconciliations: Performs account and bank reconciliations
• Budget monitoring: Monitors budgets and alerts on deviations
• Forecasting: Creates financial forecasts and analyses

Learn more about Microsoft Agents

Videos and demos from Microsoft Ignite

AI Agents in Dynamics 365 – Overview

A walkthrough of how AI agents work in the Dynamics 365 ecosystem

Publicerad:

Building Effective Agents with Microsoft 365 Copilot

Learn how to build effective agents in the Microsoft ecosystem

Publicerad:

Benefits of Microsoft Agents

Why is it worth evaluating autonomous AI agents? Impact depends on process maturity, data quality, integration depth and change management – always quantify with your own pilot.

Higher productivity

Offloads repetitive work

Agents can work around the clock and handle many parallel tasks, freeing employees for higher-value work.

Lower operating cost

Efficiency per process

Automating routine tasks and workflows can reduce operating costs – the magnitude depends on the process.

More consistent quality

Consistent execution

Agents reduce variation in execution and can follow rules consistently, but require controls, logging and clear escalation paths.

Faster time-to-value

Weeks to first value

Scoped agents can be put into production relatively quickly compared with traditional system projects, especially on well-defined flows.

Scalability

Flexible capacity

Easy to scale up or down with demand without immediately having to grow headcount.

Better customer experience

Improved service

Faster responses, proactive service and more personalised interactions can strengthen customer satisfaction over time.

Agents + Copilot = the perfect combination

The best of both worlds for maximum AI impact

Copilot for the user

Copilot helps your employees work smarter by offering suggestions, automating tasks and providing AI insights in real time.

→ Assists with creative tasks

→ Requires user interaction

→ Flexible and adaptable

Agents for the processes

Agents handle repetitive and complex workflows independently, working 24/7 and coordinating across systems and teams.

→ Automates entire processes

→ Works autonomously

→ Scalable and reliable

Ready to explore Microsoft Agents?

Contact us to discuss how autonomous AI agents can transform your business processes

Learn about Copilot