Calculate ROI and TCO for Business Central

Orders from web, email and EDI land directly in BC instead of being keyed in. The benefit comes from saved time in order handling (typically 0.5–1 FTE in mid-sized companies) and fewer incorrect orders that otherwise generate credit notes and support cases. Estimate: ~SEK 57,000/yr as baseline, scaled by number of users.

Stock levels, prices and customer terms are synced with the webshop; orders flow back without double entry. The effect is measurable through fewer oversold items, faster delivery and a typical conversion uplift of 1–3% when accurate stock is shown live. Estimate: 0.5% of revenue, capped at SEK 400,000/yr.

Barcode picking via handheld reduces picking errors from a typical 1–2% to under 0.3% and raises picking productivity by 15–25%. The benefit consists of fewer returns/credit notes, less shrinkage and fewer warehouse hours. Estimate: 0.3% of revenue, capped at SEK 250,000/yr.

Paper and PDF invoices are read via OCR, matched automatically against purchase orders and approved digitally. A typical finance department saves 10–20 minutes per invoice and incurs fewer late-payment interest charges. Estimate: ~SEK 80,000/yr for a company with 200–500 vendor invoices per month.