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CRMK (CRM-Konsulterna)

CRMK (CRM-Konsulterna) logo

CRM Konsulterna was named Dynamics 365 Customer Engagement Partner of the Year 2023 by Microsoft Sweden.

AI summary
  • CRMK specializes in Dynamics 365 Customer Engagement, Power Platform, AI, and agents
  • The offering includes Sales, Customer Insights, Customer Service, Contact Center, and Field Service, as well as Power Apps, Power Automate, and Copilot Studio

Generated by d365guide.com from partner data. Continuously updated.

Decision support

Quick overview
Best suited for
100–249 employees · 250–999 employees · 1 000–4 999 employees
Primary focus
Sales, Customer Insights (Marketing), Customer Service, Field Service, Contact Center, Project Operations
Strongest industries
Professional Services, Wholesale & Distribution
Geography
Sweden, Nordics
Typical projects
Sales, Professional Services, Wholesale & Distribution · 100–249 employees · 250–999 employees · 1 000–4 999 employees | service, Professional Services, Wholesale & Distribution · 100–249 employees · 250–999 employees · 1 000–4 999 employees
Less suitable for
Organizations whose primary need is Business Central, Finance & Supply Chain Management projects, ERP-heavy projects within production, warehouse, and supply chain
Why companies choose this partner

Compiled by d365guide from the partner's profile data

  • Primary focus: Sales, Customer Insights (Marketing), Customer Service, Field Service, Contact Center, Project Operations
  • Strongest industries: Professional Services, Wholesale & Distribution
  • Geography: Stockholm
Typical customers and projects
Company size
100–249 employees · 250–999 employees · 1 000–4 999 employees
Revenue
100–499 MSEK · 500–999 MSEK · 1 000–4 999 MSEK
d365guide's assessment

Particularly good fit for: Professional Services · 100–249 employees · Sales

Consider other partners if: Organizations whose primary need is Business Central, Finance & Supply Chain Management projects, ERP-heavy projects within production, warehouse, and supply chain

The assessment is based on the partner's own profile data and is comparable across partners, but it is not independently verified. Always ask for references in your own industry.

Your request concerns CRM / Customer Engagement. Free of charge, CRMK (CRM-Konsulterna) replies to you directly, d365guide.com is copied for follow-up. Private email addresses are not accepted.

Quick profile

  • CRM specialist
  • Delivers in Sweden and Nordics
  • Strongest in Professional Services, Wholesale & Distribution
  • Best fit for companies with 100–4,999 employees

Why choose CRMK (CRM-Konsulterna) for CRM / Customer Engagement?

CRM Konsulterna – Sales & Customer Insights med fokus på Konsulttjänster och Grossist & Distribution och leverans i Sverige, Norden.

CRM Konsulterna focuses on Microsoft's platform for CRM, customer management, and AI. Customers can hire the same partner for implementation, integrations, automation, training, and ongoing maintenance of sales and marketing solutions.
  • Dynamics 365 Sales and Customer Insights (Marketing)
  • Power Apps, Power Automate and Power BI
  • CRM, customer data and sales processes
  • Implementation, training and maintenance
CRM Konsulterna offers the implementation and development of Dynamics 365 Sales and Customer Insights (Marketing). These solutions support the management of customer data, sales processes, activities, and marketing, with additional automation and analytics via Power Platform.

Best fit for businesses in

  • Companies with 100–249, 250–999, 1 000–4 999 employees
  • Revenue: 100–499 MSEK, 500–999 MSEK, 1 000–4 999 MSEK
  • Professional Services·CRM Konsulterna assists consulting firms in optimizing their customer journey and internal processes with Dynamics 365. They address typical challenges such as fragmented customer communication and inefficient project sales. By implementing Dynamics 365 Sales, they improve sales processes from prospecting to closing deals, enabling better follow-up and pipeline visibility. With Dynamics 365 Customer Insights (Marketing), consulting firms can segment customers and deliver relevant messaging, strengthening the brand and generating new business opportunities. They also help with Dynamics 365 Customer Service to manage customer inquiries efficiently and ensure high customer satisfaction. The focus is on creating a unified customer view and improving internal collaboration, freeing up time for the consultant's core business.

Competencies

Sales
Customer Insights (Marketing)
Customer Service
Field Service
Contact Center
Project Operations

Geography

Delivers in Sweden, Nordics

Offices

Stockholm

AI experience

AI maturity: Established

Strongest in

  • Microsoft standard AI / built-in CopilotReady-made Copilot features in Microsoft products, e.g. suggestions, summaries and in-app user support in Dynamics 365.
  • Power Platform automation with AIAI-driven automations and apps built in Power Platform (Power Automate, Power Apps) connected to business data.
  • Power BI / Fabric and AI-driven analyticsAI-driven analytics and reporting in Power BI and Microsoft Fabric – insights, forecasts and data models.
Show full AI, Copilot & automation profile
AI delivery model
We mainly offer advisory services around AI/Copilot
AI capabilities
Microsoft standard AI / built-in CopilotPower Platform automation with AIPower BI / Fabric and AI-driven analyticsAI readiness and data quality
Relevant for
Dynamics 365 Customer ServiceDynamics 365 SalesDynamics 365 FinanceDynamics 365 Field ServiceDynamics 365 Customer InsightsPower PlatformMicrosoft 365 CopilotCRM processesCustomer service processes
Experience level
Several customer projects
Short description

CRM Konsulterna har offentlig eller befintlig profilinformation som pekar på AI/Copilot-kompetens kopplad till Microsoft-plattformen. Bedömningen bygger på identifierade signaler som standard-copilot, power-platform, fabric-bi, ai-readiness.

Start the first dialogue with CRMK (CRM-Konsulterna)

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Contact person for CRM / Customer Engagement

Andreas Franzénandreas.franzen@crmk.se

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