Knowledge Centre | Industry Guide
Transport & Logistics
Operational processes, system support, and an overview of listed partners — written from a buyer's perspective.
The industry reality
The transport and logistics industry is an infrastructure sector characterised by severe price pressure, thin margins, and a constant requirement for operational efficiency. Competition is global, customer expectations regarding transparency and delivery accuracy are rising, and sustainability requirements — such as measuring and reporting CO2 per transport — add another layer of system requirements onto an already complex operation.
The most common system issue is fragmentation: transport planning lives in one system, warehouse management in another, finance in a third, and customer communication is handled manually. This creates poor visibility across the supply chain, delayed insights into consignment economics, and time-consuming invoicing processes. To know whether an individual transport job is profitable, businesses need to tag revenue and costs — fuel, road tolls, driver wages, subcontractors — against that specific job in real time.
Microsoft Dynamics 365 acts as the financial and operational hub in a logistics company's system landscape. F&SCM with WMS and TMS functionality covers advanced warehouse and transport management for larger organisations. BC is relevant for mid-sized transport and logistics companies with more standardised requirements. The system integrates with specialised TMS solutions for route optimisation, telematics, GPS systems, and customs management via open APIs.
Core processes and system support
Finance & Supply Chain Management: Warehouse, transport, and job economics
F&SCM forms the core for larger logistics and transport companies with advanced demands for warehouse management, transport planning, and financial tracking per consignment. The system's WMS module handles the entire warehouse flow from inbound receipt to outbound dispatch, while the transport module covers fundamental freight management and can be integrated with specialised TMS solutions.
- Advanced warehouse management (WMS) with barcoding/RFID, pick and pack, zone management, and pallet management
- Transport planning and freight documentation with integrations to external TMS solutions for route optimisation
- Dimension-based accounting for profitability tracking per consignment, route, vehicle, and customer
- Invoicing of complex pricing agreements with fuel surcharges, volume-based pricing, and additional service fees
- Self-billing and settlement with carriers and subcontractors matched against executed jobs
- Customs and regulatory compliance for cross-border transport via integrations
Business Central: ERP for mid-sized transport and logistics companies
BC is suitable for mid-sized transport and logistics companies with more standardised needs for finance, order management, and basic warehouse management. The system covers core workflows and can be integrated with industry-specific solutions for transport planning and fleet management.
- Finance, invoicing, and accounts payable with job-based cost tracking
- Order and freight management with basic documentation and customer communication
- Basic warehouse management for terminals and distribution centres
- Integration with telematics, GPS, and transport planning systems
Sales & Customer Service: Customer relations and case management
Sales supports the sales process for transport and logistics services through pipeline management and contract tracking for key accounts. Customer Service handles claims, delivery variances, and tracking enquiries with complete traceability and a 360-degree customer view.
- Pipeline management for selling freight services, framework agreements, and key account relationships
- Case management for claims, damage reports, and delivery variances
- 360-degree customer view including contract history, freight volumes, and communication
Field Service: Mobile resources and vehicle maintenance
Field Service can be used to schedule and manage mobile resources — courier drivers, installation technicians, or service personnel — and for vehicle maintenance in companies operating their own workshops.
Listed partners within Transport & Logistics
Three partners are listed for the industry on d365 Guide. Below they are presented in the order they appear on the industry page.
Enqore AB
Business Central, Finance, Supply Chain Management, Sales, Customer Insights, Customer Service, Field Service, Contact Center, Project Operations
Enqore covers the entire platform spectrum with a clear focus on data-driven and AI-supported processes. In transport and logistics — where large data volumes exist but insights often arrive too late — their profile is directly relevant: they connect ERP systems with analytics and AI to enable predictive operational management. Concretely, this means they can help logistics companies move from reactive variance management to proactive optimisation of routes, inventory, and resources. Highly relevant for transport and logistics businesses seeking to leverage their operational data more actively for decision-making.
Nexer
Business Central, Finance, Supply Chain Management, Sales, Customer Insights, Customer Service, Field Service, Contact Center, Project Operations
Nexer is a global tech company with broad Dynamics 365 expertise and experience in complex ERP implementations for manufacturing and distribution companies. In transport and logistics, they cover the full platform spectrum from BC to F&SCM with supply chain and WMS. Their capacity as a major tech enterprise with global delivery capability suits logistics businesses with an international presence, complex integration requirements, or a need for a broader technology offering beyond the core ERP.
Vivicta
Business Central, Finance, Supply Chain Management, Sales, Customer Insights, Customer Service, Field Service, Contact Center, Project Operations, Human Resources | AI Integration Partner
Vivicta provides end-to-end commitments within Dynamics 365 with a broad industry focus spanning retail and services. They cover the full platform — ERP, CRM, field service, and HR — complemented by Power Platform and Azure integrations. As an AI Integration Partner, they actively work on embedding AI into their solutions. Well suited to logistics companies seeking a partner with broad platform capacity and clear end-to-end accountability from strategy to application management.
Choosing the right partner for your organisation
Transport and logistics is an industry where the system's ability to integrate with external TMS, WMS, and fleet systems is just as crucial as its internal functionality. None of the three listed partners is a pure transport specialist — they are all broader Dynamics 365 partners operating in the sector. Consequently, evaluating integration expertise and experience with industry-specific third-party systems is central to your partner evaluation.
A vital question to ask every partner: which TMS and WMS integrations have they implemented, and with which systems? And can they provide reference customers in the transport and logistics sector with a similar volume, geographical scope, and system complexity to your business?
Read more and compare partners: d365guide.com/branscher/logistik-transport