Sirocco Group – Dynamics 365 Partner

Sirocco Group is a consulting and development agency operating in Stockholm. The company works with Microsoft Dynamics 365 applications in Sales, Customer Insights (Marketing), Customer Service, Field Service, Contact Center, and Project Operations. Sirocco Group focuses on the implementation and development of CRM solutions and supports organizations in their digital transformation. They also offer services to customize and further develop the Dynamics 365 platform according to various customer needs.

AI summary

Sirocco Group is a Dynamics 365 Customer Engagement partner focusing on Sales, Customer Insights, Customer Service, Field Service, Contact Center, and Project Operations
They have documented experience in industries such as manufacturing and food/process industries

Generated by d365guide.com from partner data. Continuously updated.

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Quick profile

CRM specialist
Delivers in Sweden, Nordics, Europe and Global
Strongest in Livsmedel & Processindustri, Tillverkningsindustri
Best fit for companies with 250+ employees

Why choose Sirocco Group for CRM / Customer Engagement?

Particularly suited for sales organizations within the food and manufacturing industries looking to streamline processes in Dynamics 365 Sales.

We implement Dynamics 365 Sales and Customer Insights to streamline your sales processes, primarily within the food and manufacturing industries. Our work focuses on tailoring solutions that integrate with existing systems for a complete overview and to create personalized customer experiences. We use an agile methodology to adapt Dynamics 365 to your unique needs and objectives.

Focuses on the food and manufacturing industries for Sales and Customer Insights.
Tailored Dynamics 365 solutions with strong integration to existing systems.
Employs agile implementation methodology to match unique customer needs.
Supports digital transformation and adaptation for customer-specific requirements.

Sirocco Group delivers Dynamics 365 Sales with a focus on streamlining sales processes in the food, manufacturing, and process industries. The partner offers tailored solutions that integrate seamlessly with existing systems to the extent the customer desires. Their expertise ranges from basic sales automation to advanced customer insight and service management, often combined with Dynamics 365 Customer Insights for a complete overview. Sirocco Group applies an agile implementation methodology to ensure the solution is adapted to each customer's unique needs and goals.

AI-generated summary

Best fit for businesses in

Companies with 250–999, 1 000–4 999, >5 000 employees
Revenue: 500–999 MSEK, 1 000–4 999 MSEK, >5 000 MSEK
Livsmedel & Processindustri
Tillverkningsindustri
Livsmedel & Processindustri·Sirocco Group assists companies in the food and process industries in developing and implementing digital solutions that meet industry-specific requirements. Focusing on CRM and digital transformation, they utilize Microsoft Dynamics 365 Sales, Customer Insights, Customer Service, Field Service, and Project Operations to optimize processes. This includes managing customer relationships, field personnel, and service, which is relevant for companies with complex distribution chains or service needs. The partner has experience adapting these applications to support more efficient interactions with customers and partners, as well as streamlining internal workflows. The goal is to contribute to increased efficiency and improved service in a competitive industry.
Tillverkningsindustri·Sirocco Group assists the manufacturing industry in streamlining customer and service processes through solutions based on Microsoft Dynamics 365. They work with applications such as Sales, Customer Service, and Field Service to manage sales cycles, customer support, and technician scheduling. This includes optimizing service flows and managing field service operations, which can contribute to improved service delivery and increased customer satisfaction in complex production environments. They also offer expertise in Project Operations to support project-based processes often found in manufacturing, such as installations or custom production lines. By integrating data from various sources with Customer Insights, companies can gain a more comprehensive view of their customers and market trends. Sirocco Group focuses on tailoring these systems to meet the specific needs of manufacturing companies for process control and traceability. Their work also includes Contact Center solutions that ensure customer communication is handled efficiently.

Competencies

Sales

Customer Insights (Marketing)

Customer Service

Field Service

Contact Center

Project Operations

Geography

Delivers in Sweden, Nordics, Europe, Global

Offices

Stockholm

AI-erfarenhet

AI-mognad: Etablerad

Starkast inom

Power Platform-automation med AIAI-drivna automationer och appar byggda i Power Platform (Power Automate, Power Apps) kopplat till affärsdata.
Azure AI / Foundry / MLSkräddarsydda AI-modeller i Azure AI / Foundry / Machine Learning – t.ex. prediktion, klassificering och egen ML.
AI-readiness och datakvalitetHjälper er förbereda data, arkitektur och organisation för att kunna införa Copilot och AI på ett säkert sätt.

Typiska AI-initiativ

Datakvalitet och behörigheter inför Copilot
Automatisering av säljprocess
AI-stöd för kundservice
Prognos eller prediktiv analys

AI:s sammanfattning

Sirocco Group has practical experience in introducing AI into CRM and customer service processes, focusing on data-driven customer insight and efficiency via Power Platform and Azure AI. The partner is a good fit for organizations looking to build AI-supported processes across sales, service, and marketing.

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Visa fullständig AI-, Copilot- & automationsprofil

AI-förmågor: Power Platform-automation med AIAzure AI / Foundry / MLAI-readiness och datakvalitetAI-adoption och utbildning
Relevant för: Dynamics 365 SalesCRM-processerDynamics 365 Customer InsightsDynamics 365 Customer ServiceCustomer service processesPower PlatformAzure / Fabric
Typiska use cases: Datakvalitet och behörigheter inför CopilotAutomatisering av säljprocessAI-stöd för kundservicePrognos eller prediktiv analysAvvikelseanalys
Erfarenhetsnivå: Levererat i kundprojekt
Kort beskrivning: Sirocco Group works with implementing and customizing AI-driven features within Dynamics 365 to support CRM processes. The focus is on leveraging data and AI to improve customer insights, personalization in marketing, and efficiency in sales and customer service. This includes the use of predictive analytics and advanced segmentation to drive customer relationships and growth.

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