Dynamics 365 for Energy & Utilities – guide & partners

Asset Management (EAM)

Planning, execution, and follow-up of maintenance, reinvestments, and new connections for networks, plants, and facilities.

Project Management

Management of complex infrastructure projects from preliminary study and costing to implementation and financial follow-up.

Meter Data Management and Settlement

Collection of meter data from various sources and calculation of accurate basis for invoicing consumption, fees, and services.

Customer Service and Case Management

Handling customer inquiries such as contract questions, moving, outage information, and advice through various channels.

Field Service

Scheduling, dispatching, and reporting of service and maintenance assignments for technicians in the field.

Regulatory Compliance and Reporting

Ensuring compliance and generating reports for authorities.

Managing aging infrastructure

Balancing maintenance and urgent repair costs with long-term investments in modernizing networks and facilities.

Adapting to new market models

System support is required to manage new business models around prosumption, energy storage, flexibility services, and aggregation.

Complex regulatory reporting

Increasing demands for detailed and accurate reporting to authorities require consolidated and traceable data.

Data silos between IT and OT

Separate data for operations (OT) and administration (IT) hinders a comprehensive view of the business and proactive maintenance.

Efficient management of field resources

Optimizing resource planning and routes for a geographically dispersed technical workforce is crucial for cost control and service quality.

Increased customer expectations

Customers expect digital self-service, transparency, and proactive communication, especially during service disruptions.

The core for larger energy companies with advanced functions for asset registers, project accounting, finance, and procurement adapted for complex, asset-intensive operations.

Manages the entire field service process, from automatic scheduling of maintenance to optimising technician routes and mobile access to work orders.

Provides customer service with a 360-degree view of the customer, enabling efficient case management and tracking of all customer dialogue regardless of channel.

A complete solution for smaller and medium-sized energy companies or specialised service providers that need a full business system with finance, projects, and service.

Optimises customer interactions in real-time through intelligent routing of calls and cases, AI support for agents, and analysis of call data.

Enables analysis and segmentation of customers based on consumption patterns and behaviour to personalise communication and services.