The retail sector is currently in an intense transformation phase, driven by changing customer behaviors and technological advancements. The boundaries between physical stores and e-commerce are blurring in favor of a cohesive shopping experience, known as omnichannel. Today's customers expect personalization, fast deliveries, and a consistent experience regardless of the channel. This places high demands on everything from logistics and inventory management to customer data and marketing. Digitalization is no longer an option, but a fundamental prerequisite for meeting competition and customer demands. For many companies in retail and e-commerce, this means a need to modernize or replace their business systems. Older, siloed systems struggle to handle the complexity that a modern retail operation requires. The goal is to create a unified data flow that provides a 360-degree view of both the customer and the business, enabling data-driven decisions and more efficient processes. A modern business system like Microsoft Dynamics 365 serves as a central platform for managing these challenges. By integrating ERP and CRM functionality, the system can support the entire value chain – from purchasing, inventory, and finance to sales, customer service, and marketing. This enables a more agile and customer-focused business, equipped for the future of commerce.
See 74 partners in retail & e-commerceManaging orders from multiple channels (web, store, mobile) in a unified flow, from order placement to delivery and returns.
Centralized control of inventory levels and product assortment across all sales channels to maximize availability and minimize capital tie-up.
Administration of transactions in a physical store, integrated with inventory, customer data, and campaigns for a unified customer experience.
Administration of loyalty programs, bonus points, membership tiers, and personalized offers to strengthen customer relationships.
Centralized administration of prices, discounts, and campaigns applied consistently across all channels.
Streamlining the process for returns and complaints, regardless of where the item was purchased, to ensure a positive customer experience.
The difficulty of collecting and compiling customer data from various channels (e-commerce, physical store, customer service) to get a 360-degree view.
The challenge of having real-time visibility and control over inventory balances in stores, central, and distribution warehouses to avoid stockouts and overstock.
Systems and processes must be able to handle extreme variations in transaction volumes during periods like Black Friday and holiday shopping.
Moving from generic mass communication to relevant, personalized offers and recommendations based on customer insights.
Connecting e-commerce platforms, business systems, POS systems, and other applications into a functional ecosystem without costly and complex integrations.
Managing an increasing volume of returns in a cost-effective and customer-friendly manner, which requires integrated processes between e-commerce and physical stores.
Suitable for medium to large retail chains with complex logistics, multiple warehouses, and the need for advanced inventory and financial management.
An all-in-one solution for small and medium-sized businesses that require a combination of finance, inventory, purchasing, and sales within a single system.
Used to aggregate customer data from various sources and create a unified customer profile, which is the basis for personalisation and segmentation.
Manages customer cases from various channels such as phone, email, and social media, providing customer service with a consolidated view of all interactions.
Provides advanced functionality for companies with a dedicated customer service or contact centre function, including intelligent routing of calls and chats.
Dynamics 365 is built to centralize data. By integrating e-commerce, physical stores (POS), and back-office, you can manage orders, inventory, and customer data in a unified flow. This enables scenarios such as 'buy online, pick up in-store' and provides a consistent customer experience.
Yes, Dynamics 365 is designed to integrate with other systems. Standardized connectors (APIs) facilitate integration with most common e-commerce platforms to synchronize product data, inventory balances, customers, and orders.
The choice depends on your size and complexity. Business Central is a comprehensive all-in-one solution for small/medium-sized companies. Finance & Supply Chain is more specialized and powerful for larger organizations with advanced requirements for logistics, inventory control, and finance across multiple companies and countries.
Dynamics 365 offers a modern, cloud-based POS system. It can run on various devices such as stationary checkouts, tablets, and mobile phones. The system is fully integrated with the central platform for real-time data on inventory, customers, and campaigns.
By providing a central and real-time updated view of inventory across all channels, the system can help avoid both stockouts and overstock. Features for demand forecasting and automated replenishment can be used to optimize inventory levels and capital tie-up.
No, one of the advantages of Dynamics 365 is its modular design. Companies can start with the applications that solve their most pressing needs, such as finance and logistics, and then add CRM functionality like Customer Service or Sales at a later stage.
Profiled for retail & e-commerce. Filter by product area below.
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Solita sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Microsoft Dynamics 365 sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer Insights (Marketing)Customer ServiceField Service+1Partner's own information
SoftwareOne passer for virksomheter som søker kompetanse innen Sales, Customer Service og Customer Insights (Marketing) og leveranse i Norden.
Products they deliver
SalesCustomer ServiceCustomer Insights (Marketing)CopilotPartner's own information
Nomis sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central ja kokemusta toimialoilta Retail & E-handel ja Konsulttjänster sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralPartner's own information
CGI passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServicePartner's own information
Confirmed – global capacity; Norwegian delivery should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+2Partner's own information
Capgemini sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Sales sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+2Partner's own information
Confirmed
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Service+5Partner's own information
Confirmed globally – Norwegian delivery should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+3Partner's own information
Engage Group passer for virksomheter som søker kompetanse innen Microsoft Dynamics 365 og leveranse i Norden.
Products they deliver
SalesCustomer Insights (Marketing)Partner's own information
Nortal sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales sekä toimituskykyä alueella Norden.
Products they deliver
SalesPartner's own information
Navakka sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central, Sales ja Copilot ja kokemusta toimialoilta Tillverkningsindustri ja Retail & E-handel sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralSalesCopilotPartner's own information
Confirmed specialist
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+3Partner's own information
Accenture sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Microsoft Dynamics 365 sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+2Partner's own information
Possible specialist – verify current profile
Products they deliver
Business CentralPartner's own information
UDS Systems sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales sekä toimituskykyä alueella Norden.
Products they deliver
SalesPartner's own information
CGI sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Copilot sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementCopilotSalesPartner's own information
TRIMIT passer til organisationer, der søger kompetencer inden for Business Central med erfaring fra Retail & E-handel og Mode og levering i Norden.
Products they deliver
Business CentralPartner's own information
Arribatec passer for virksomheter som søker kompetanse innen Business Central, Finance og Supply Chain Management og leveranse i Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementPartner's own information
Nexer sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Sales ja kokemusta toimialoilta Retail & E-handel ja Tillverkningsindustri sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Commerce+1
Partner's own information
Goodfellows delivers ERP solutions focusing on Microsoft Dynamics 365 Business Central.
Products they deliver
Business CentralPartner's own information
iteam Braathe passer for virksomheter som søker kompetanse innen Sales og Customer Insights (Marketing) og leveranse i Norden.
Products they deliver
SalesCustomer Insights (Marketing)Partner's own information
Confirmed
Products they deliver
Business CentralFinance & Supply Chain ManagementCommerceSales+2Partner's own information
Confirmed
Products they deliver
Finance & Supply Chain ManagementCommerceSalesCustomer Service+1Partner's own information
ProsessPilotene passer for virksomheter som søker kompetanse innen Sales, Customer Service og Field Service og leveranse i Norden.
Products they deliver
SalesCustomer ServiceField ServiceCustomer Insights (Marketing)+3Partner's own information
Cepheo passer til organisationer, der søger kompetencer inden for Business Central, Finance & SCM og Sales og levering i Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Service+2
Partner's own information
adbriq focuses on supporting Retail & E-commerce companies with the digitalization of business processes and information flows.
Products they deliver
Business Central
Partner's own information
BE-terna provides solutions for retail and e-commerce companies based on Microsoft Dynamics 365.
Products they deliver
Finance & Supply Chain ManagementCommercePartner's own information
Forte Solutions passer for virksomheter som søker kompetanse innen Finance, Supply Chain Management og Sales og leveranse i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceCopilotPartner's own information
SCALES passer til organisationer, der søger kompetencer inden for Finance & SCM og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementPartner's own information
AlfaPeople passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+1Partner's own information
Meltlake sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales, Customer Service ja Copilot sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer ServiceCopilotPartner's own information
Tietoevry Finland sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Microsoft Dynamics 365 sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer Insights (Marketing)Partner's own information
Digia sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central, Finance ja Supply Chain Management sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Service+4Partner's own information
Confirmed globally – Norwegian delivery should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+1Partner's own information
Columbus passer til organisationer, der søger kompetencer inden for Finance & SCM, Commerce og Sales med erfaring fra Tillverkningsindustri og Retail & E-handel og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementCommerceSalesCustomer ServicePartner's own information
Confirmed global capacity – Norwegian D365 delivery should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+2Partner's own information
Abakion passer til organisationer, der søger kompetencer inden for Business Central med erfaring fra Retail & E-handel og Tillverkningsindustri og levering i Norden.
Products they deliver
Business Central
Partner's own information
Nexer assists retail and e-commerce companies with solutions based on Microsoft Dynamics 365 to help them navigate the ongoing digital transition.
Products they deliver
Business CentralSalesCustomer Insights (Marketing)Customer Service+3Partner's own information
Azets sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central ja kokemusta toimialoilta Retail & E-handel ja Konsulttjänster sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralPartner's own information
KPMG sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Sales sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceCustomer Insights (Marketing)+1Partner's own information
Avanade passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServicePartner's own information
Twoday sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales, Customer Service ja Customer Insights (Marketing) sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer ServiceCustomer Insights (Marketing)CopilotPartner's own information
Elisa sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales, Customer Service ja Customer Insights (Marketing) sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer ServiceCustomer Insights (Marketing)CopilotPartner's own information
ECIT Peritus passer for virksomheter som søker kompetanse innen Business Central, Finance og Supply Chain Management og leveranse i Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer ServicePartner's own information
Confirmed globally – Norwegian delivery should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+3Partner's own information
Confirmed globally – Norwegian capacity should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+4Partner's own information
Confirmed globally – Norwegian D365 practice should be verified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceCommercePartner's own information
Twoday passer til organisationer, der søger kompetencer inden for Business Central, Finance & SCM og Sales og levering i Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Service+2Partner's own information
Confirmed
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceBusiness CentralPartner's own information
AGS IT-partner passer for virksomheter som søker kompetanse innen Sales, Customer Service og Field Service og leveranse i Norden.
Products they deliver
SalesCustomer ServiceField ServicePartner's own information
Confirmed
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceCopilotPartner's own information
Elbek & Vejrup passer til organisationer, der søger kompetencer inden for Business Central med erfaring fra Grossist & Distribution og Retail & E-handel og levering i Norden.
Products they deliver
Business CentralPartner's own information
BE-terna tillhandahåller lösningar för detaljhandels- och e-handelsföretag baserade på Microsoft Dynamics 365.
Products they deliver
Finance & Supply Chain ManagementCommerceSalesCustomer ServicePartner's own information
Confirmed
Products they deliver
Business CentralSalesCustomer ServiceCopilotPartner's own information
Datacon passer til organisationer, der søger kompetencer inden for Microsoft Dynamics 365 og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementPartner's own information
Confirmed – local delivery capacity should be qualified
Products they deliver
Finance & Supply Chain ManagementSalesCustomer Insights (Marketing)Customer Service+3Partner's own information
Knowit sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Copilot ja Sales sekä toimituskykyä alueella Norden.
Products they deliver
CopilotSalesPartner's own information
Confirmed / possible
Products they deliver
Business CentralSalesCustomer ServicePartner's own information
Avanade sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Copilot sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementCopilotSalesPartner's own information
Vivicta sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Finance, Supply Chain Management ja Sales sekä toimituskykyä alueella Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+2Partner's own information
TravelOperations passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServicePartner's own information
Pingala passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServicePartner's own information
BE-terna / PIPOL sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central, Finance ja Supply Chain Management ja kokemusta toimialoilta Tillverkningsindustri ja Retail & E-handel sekä toimituskykyä alueella N…
Products they deliver
Business CentralFinance & Supply Chain ManagementCopilotSalesPartner's own information
AX Data passer for virksomheter som søker kompetanse innen Microsoft Dynamics 365 og leveranse i Norden.
Products they deliver
Finance & Supply Chain Management
Partner's own information
Fellowmind supports retail and e-commerce companies in managing a changing market using Microsoft Dynamics 365.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Insights (Marketing)Partner's own information
Advania sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Sales, Customer Service ja Customer Insights (Marketing) sekä toimituskykyä alueella Norden.
Products they deliver
SalesCustomer ServiceCustomer Insights (Marketing)Partner's own information
BrightCom passer for virksomheter som søker kompetanse innen Business Central og Copilot med erfaring fra Retail & E-handel og Transport & Logistik og leveranse i Norden.
Products they deliver
Business CentralCopilotPartner's own information
Obtain passer til organisationer, der søger kompetencer inden for Business Central, Finance & SCM og Commerce med erfaring fra Grossist & Distribution og Tillverkningsindustri og levering i Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementCommercePartner's own information
NORRIQ passer til organisationer, der søger kompetencer inden for Business Central med erfaring fra Grossist & Distribution og Retail & E-handel og levering i Norden.
Products they deliver
Business CentralPartner's own information
Innofactor sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central, Finance ja Supply Chain Management sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementCopilotSalesPartner's own information
Fellowmind passer til organisationer, der søger kompetencer inden for Finance & SCM, Sales og Customer Service og levering i Norden.
Products they deliver
Finance & Supply Chain ManagementSalesCustomer ServiceField Service+2
Partner's own information
Norra Commerce Partner passar organisationer som söker kompetens inom Microsoft Dynamics 365 och leverans i Sverige.
Products they deliver
Business CentralCommercePartner's own information
Fellowmind sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Business Central, Finance ja Supply Chain Management sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralFinance & Supply Chain ManagementSalesCustomer Service+4Partner's own information
Solteq sopii organisaatioille, jotka etsivät osaamista ratkaisuissa Microsoft Dynamics 365 sekä toimituskykyä alueella Norden.
Products they deliver
Business CentralIn-depth article
Dynamics 365 for Retail & E-commerce – industry guideDo a free needs analysis or let us match you with partners who know your industry.
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