Dynamics 365 for Finance & Insurance – guide & partners

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The financial and insurance industry operates in a mature and competitive market characterized by strict regulation and high customer expectations. Digitalization has transformed the sector, with the emergence of FinTech challengers and new digital services driving the pace of innovation. Established players must navigate this landscape by modernizing their core systems, automating processes, and leveraging data to create more personalized customer experiences. To remain relevant and competitive, an agile and secure IT infrastructure is essential. Many companies struggle with older, isolated systems (silos) that hinder regulatory compliance, data-driven insights, and a unified customer view. Investments in modern business systems are often a strategic necessity to manage everything from complex financial reporting (e.g., IFRS 17, Solvency II) to efficient customer service and risk management. A modern business system serves as a central platform for integrating and standardizing data from various sources. This enables automated processes for everything from claims management to regulatory reporting. By consolidating customer data in one place, companies can offer more cohesive and proactive service, which is crucial for building long-term customer relationships in a highly competitive industry.

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Claims Management

Process for registering, investigating, assessing, and settling insurance claims from policyholders efficiently and traceably.

Regulatory Reporting and Compliance

Automated collection and reporting of financial data according to current regulations such as IFRS, Solvency II, and MiFID II.

Customer Onboarding (KYC/AML)

Structured process for identifying and verifying new customers (Know Your Customer) and preventing money laundering (Anti-Money Laundering).

Portfolio and Asset Management

Management of financial assets and investment portfolios, including analysis, risk assessment, and reporting to customers and authorities.

Actuarial Analysis and Pricing

Using statistical models and large datasets to calculate risk, price insurance products, and ensure financial stability.

Financial Advice

Process for documenting and following up on advice to private and corporate clients, ensuring traceability and compliance with regulations.

Adapting to Evolving Regulations

The industry is heavily regulated (IFRS, Solvency II, GDPR, AML), requiring flexible systems that can adapt to new reporting requirements and laws.

Managing Large and Complex Data Volumes

The ability to collect, store, and analyze large amounts of transaction and customer data from various sources securely and efficiently.

Modernization of Legacy Systems

Many companies rely on older, custom-built systems that are costly to maintain and difficult to integrate with modern applications.

Meeting Increased Customer Expectations

Customers today expect fast, digital, and personalized service, which places high demands on CRM systems and multi-channel availability.

Risk of Data Breaches and Cybersecurity

Handling sensitive financial information and personal data requires robust security solutions and processes to protect against internal and external threats.

Inefficient Manual Processes

Manual steps in processes such as reconciliation, reporting, and claims handling lead to a higher risk of errors, longer lead times, and increased administrative costs.

Finance & Supply Chain

Kärnan för komplex redovisning, koncernkonsolidering och regulatorisk rapportering. Hanterar de strikta finansiella krav som ställs i branschen.

Sales

Stöder processer för finansiell rådgivning och försäljning av komplexa produkter (B2B/B2C), inklusive pipelinehantering och dokumentation av kunddialog.

Customer Service

Central för ärende- och skadehantering. Ger en enhetlig process för att hantera kundärenden från första kontakt till avslut.

Contact Center

Optimerar kundinteraktioner över telefon och digitala kanaler, och kopplar ihop dem med relevanta kunddata och ärenden i realtid.

Customer Insights

Skapar en 360-gradersvy av kunden genom att kombinera data från olika källor, vilket möjliggör personalisering, segmentation och proaktiv service.

Business Central

Ett alternativ för mindre eller medelstora finansbolag, fondmäklare eller försäkringsförmedlare med behov av ett mer standardiserat, allt-i-ett affärssystem.

How does Dynamics 365 handle regulatory requirements like IFRS 17 and Solvency II?

Dynamics 365 Finance & Supply Chain is designed for complex accounting and can be configured to support specific reporting standards. Through data modeling and integrations, the system can collect necessary data and produce reports in accordance with applicable regulations. However, it often requires industry-specific configuration and sometimes complementary solutions.

Is it possible to integrate Dynamics 365 with our industry-specific core systems?

Yes, the platform has an open API and standardized connectors that enable integration with other systems, such as portfolio management or claims management systems. A common strategy is to use Dynamics 365 as an overarching shell for CRM and finance, which then integrates with existing core systems.

How is data integrity and security ensured in a cloud-based solution?

Microsoft's Azure cloud platform, on which Dynamics 365 is built, adheres to strict international and industry-specific security standards. The solution includes features for data encryption, role-based access control, threat monitoring, and audit logs to ensure high security and data integrity.

Can Dynamics 365 support our Know Your Customer (KYC) and Anti-Money Laundering (AML) processes?

Yes, Dynamics 365 can be used to digitize and standardize the onboarding process. The system can be configured to collect and validate customer information, integrate with external registers for verification, and flag anomalous transaction patterns for further investigation by a compliance department.

How can the platform help us get a 360-degree view of the customer?

By combining applications such as Customer Insights, Sales, and Customer Service, data from various touchpoints and systems can be merged. This creates a unified customer profile showing everything from customer holdings and transactions to service history and communication, providing a complete picture that can be used by advisors and customer service.